Refund Policy for Stratos Ledger
Service Commitment
Stratos Ledger is dedicated to delivering high‑quality bookkeeping, QuickBooks support, financial reporting, and compliance services
Refund Eligibility
• Refunds may be considered if services were not delivered as agreed in the engagement contract.
• Requests must be submitted within 30 days of service delivery.
• Refunds are not available for completed work that meets agreed specifications
Process
• Contact us at [your email/phone here] with your request.
• Provide documentation of the issue.
• Refunds will be reviewed and processed within 10 business days of approval.
Non‑Refundable Items
• Setup fees, consultation sessions, and completed reports are non‑refundable.
• Third‑party software or licensing costs are excluded.